Find out how we combat fake reviews. I spoke to a female reception advisor who informed me that someone would ring me back. Situated on Gelderd Road, Stratstone MINI Leeds can be found just off Junction 1 on the M621. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! Stratstone Derby - appalling service. Mixing the fun of a MINI with the benefits of an electrified drivetrain, this is the next step for one of Britain's favourite brands. It meant we could put the car through its paces under conditions pertinent to us. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. It goes against our guidelines to offer incentives for reviews. Will definitely get my next bmw from here ! Many thanks to Mark and Gary for a great experience. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Our friendly Motability Specialists are here to help with advice on all aspects of MINI Motability. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . We use dedicated people and clever technology to safeguard our platform. The branch is always available for any assistance that you may need. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. It goes against our guidelines to offer incentives for reviews. We value your feedback and take pride in providing the best possible customer service! Claim your profile to access Trustpilots free business tools and connect with customers. Changing our mini at Stratstone Leeds was a good experience, the sales person (R.J) was professional and helpful answering many questions throughout the part exchange process and communication via email/phone/sms first class. Everything I expected and was promised was done. A refreshing experience in car buying! Amazing service professional and helpful team. When I came back to pick my car up, the keys were handed to me, and that was it. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. I was assured the first one would be cancelled however both transactions went through and twice the cost of the car was taken from my account. Stratstone News I made a complaint and got an automatic "we'll reply in 48hrs" response back. No one could find the fault except these guys. Customer Services, Simply excellent throughout. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. The staff make you so welcome, they are very friendly with excellent customer service and product knowledge. Great communication. Lovely courtesy car clean and well presented. Rang to book car in for emissions problem, fitted me in first thing next morning. Anyone can write a Trustpilot review. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Yesterday I bought, what I imagine will be my last Mini - a Countryman in racing green. Thanks again!Customer Services. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. Mark helped get a finance deal with my old mini as part exchange, i was very pleased with it. 2023 Trustpilot A/S. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. Do you agree with Stratstone - BMW Leeds's 4-star rating? Very professional, friendly and very informative. Welcome to Stratstone Tyneside. Matt Lee-Shevloff. - their short term thinking just demonstrates the customer experience is not a value BMW believe in! Meet our Service Advisor, Ryan Alexander Pride. Discover our exclusive range of nearly-new, ex-demonstrator and delivery mileage MINI cars. Your review is very important to us, as our goal is to deliver an outstanding customer experience. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Thanks again!Customer Services. Took my Mini for its yearly service. Stratstone BMW Reviews | Read Customer Service Reviews of www Occasionally we will send out newsletters promoting our offers and discounts. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Companies can ask for reviews via automatic invitations. No complaints about the servicing, all done fine and speedily. We also ensure all reviews are published without moderation. We are absolutely thrilled that you have rated us so highly! She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Nothing was too much trouble for him & that made the transaction a pleasant experience. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. I have just changed my sons Motability vehicle at Stratstone Mini in Leeds. He went over and above to make sure the sale went to plan. Sam Mellor posted on LinkedIn Date of experience: 20 February 2022. Hi,Thank you so much for taking the time to review your experience with us. Got to give a special mention to Rhiannon. It goes against our guidelines to offer incentives for reviews. We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Explore the MINI Special Edition range, a unique reimagining of popular MINI models designed for the individual within. I was regularly kept up-to-date with the progress of my service. We strive to create the most competitive deals on new MINI modelsand we always go the extra mile to ensure Approved Used examples are rigorously prepared to the highest standards. Best wishes, Customer Services. This morning on Sky's Sophy Ridge on Sunday, nurses union leader Pat Cullen attacked the government over its failure to give RCN members a decent pay rise as Transport Secretary Mark Harper . Rang to book car in for emissions problem, fitted me in first thing next morning. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. I rang the garage and was told the money would be reimbursed in 5 working days. Thanks again! The man Was extremely rude and abrupt telling me -were not a back street dealer ,Im too busy to help you now so youll have to sit there for 10 mins and well be charging you All I asked was to sort my locking nut - didnt expect this customer service and rudeness. No one could find the fault except these guys. Once you have purchased you car, for some reason you are passed onto a handover person . I was given a courtesy car which helped me greatly. She booked me in, I was impressed that she rang the day prior to having them fit, to remind me of the appointment, of which impressed me. The communication was great and consistent and has been the most straight forward car purchase I have had. Thanks again!Customer Services. Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www Stratstone - MINI Doncaster Reviews | Read Customer Service Reviews of Confirmed by email. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Big thanks Jamie and co, you are doing things right. Lady very helpful on the phone. Communication skills were top drawer. Find out how we combat fake reviews. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! Took just one week from first visit to home delivery. Also helped with vehicle set up and installing My Mini app explaining everything clearly. Here are 8 tips for writing great reviews. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. Check out what 398 people have written so far, and share your own experience. Yesterday I bought, what I imagine will be my last Mini - a Countryman in racing green. Check out what 123 people have written so far, and share your own experience. 2 weeks later the money still had not been returned so I put in a formal complaint to Stratstones. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Would I recommend Stratstone, absolutely! Explore our extensive selection of Approved Used MINI, all of which come with a number of benefits. Top service. Stratstone MINI - Thank you to everyone who attended our | Facebook Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www In the Vehicles & Transportation category. I would highly recommend this dealership if you are looking to buy a Mini. The tyre change was done whilst I waited, plus I was able to retain as a spare the best of the tyres that had been taken off. It is a pleasure representing one of Britain's favourite automotive brands. Hi,Thank you so much for taking the time to review your experience with us. We use dedicated people and clever technology to safeguard our platform. We hope to be of service to you again! Although the team were very busy Paul managed to successfully juggle ourselves and other customers by listening to our needs and arranging a test drive of a car meeting those whilst he dealt with other customers.
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